I do believe we need a significant improvement in the customer service in the Turks and Caicos Islands among the public and private sectors. However, I cannot say this about Beaches Resort having spent the weekend there from May 7th to 9th, 2021.
Our middle child DJ turned twelve and we wanted to do something special for him especially since he will be graduating from elementary school. Therefore, we decided to surprise our boys and booked the weekend at Beaches Resort.
I have stayed at quite a number of resorts around the world and the only other resort that provided the type of service that Beaches Resort provided was Four Seasons.
Well done to the staff including the General Manager for the hospitality that my family and I experienced during our stay at Beaches. If you are consistent in your service, customers will want to come back no matter how much they pay.
Superb customer service
From the moment, my family and I arrived at the gate at Beaches, we were greeted with great customer service and when we arrived at the entrance, we were greeted by the General Manager. I never met the General Manager but somehow he knew my family and I as he was expecting us as we were on the list of arrivals. They arranged for a golf cart to take us to the Italian Village where we stayed.
We left our luggage at the reception area of the Italian Village and when we arrived at our room, our luggage was there. During our entire time at Beaches, I found the staff to be very friendly. In fact too friendly as I thought it was too good to be true. When the staff passed you by, they greeted with you with your last name. There were some places we were looking for that we could not find and the staff not only directed us where we wanted to go, they took us there.
A client of mine mentioned how she took her daughter to Beaches and when they arrived at a particular restaurant, her daughter did not like what was on the menu so the waiter went to the other restaurant to get the desired food that her daughter wanted and brought it to them.
The customer service at Beaches was indeed the best customer service I have ever experience in the Turks and Caicos Islands. They go the extra mile for you. It seems it is a culture that the organization has created.
A real vacation
Even though our stay was short, it was a real vacation for I did not do any work at all. While we live on the island of Providenciales where Beaches is located but when you are there, it felt like you were in a different place. There were so many restaurants to choose from. There was one restaurant that was opened until 11pm and we sure took advantage of that. There were also multiple pools. However, the waterparks were the highlights for our family and our children did not want to get off the slides. There was also a game room that remained opened until 11pm.
If you really want to get away from it all, rather than spending money on airline tickets to travel overseas, save your money and enjoy your time locally at Beaches Resort even if it is only for one night.
I cannot speak on behalf of the other guests at Beaches Resort, but based on my experience, I can certainly say that other places in the Turks and Caicos should learned a lesson or two from Beaches customer service.